As part of our encoding process, please note the following guidelines:
Normal Business Hours
Encoding requests are processed manually during our normal business hours. These hours are Monday to Friday, between 9:00 AM and 4:00 PM Pacific Time (PT).
Exceptions
On holidays and days Mediabase offices close early (which will be posted on the Mediabase website), there may be adjustments to our normal encoding schedule.
High Priority Releases
For high priority releases outside of normal business hours, please make prior arrangements with Mediabase. Otherwise, all encoding requests will be handled on the following business day.